Terms of service

Who we are and what these terms cover

ResiSecure is a platform for managing gated residential communities, operated by Kevin Ivan Cruz Medina, an individual based in Tela, Atlántida, Honduras (“ResiSecure”, “we”). These terms govern each person’s use of the app, the portal and the website: administrators, residents, household members and guards. The commercial terms of each community (plan, price, duration) are in its own contract with us. By creating your account or using the service you accept these terms and the Privacy policy.

Account and access

Your account is created by your community’s administration, or by you with an invitation from it. You must be over 18. Give truthful details and keep them up to date. You are responsible for keeping your credentials confidential and for what is done with them; tell us immediately if you suspect unauthorised use.

Other people’s data that you enter

When you invite a visitor or register a household member, you enter another person’s data. You guarantee that you have a legitimate reason to do so, that the data is accurate and that the person knows it will be used to control access to the community. Do not enter data of anyone who should not be listed.

Acceptable use

Do not use the service for unlawful purposes, to impersonate someone, to issue fraudulent invitations or to share an access code with someone who should not have it. Do not try to access other communities’ data, bypass permissions, overload the service or decompile the app.

Payments and receipts

ResiSecure does not process payments. Fees are paid to the community by the means it indicates, and the app only lets you upload the receipt. You are responsible for the receipt being genuine and for the data you type being correct. Automatic reading of the receipt is an aid and can be wrong: check it before sending. It is the community, not ResiSecure, that approves, rejects or voids a payment.

Notifications and WhatsApp

We may send you service notices by push, email and WhatsApp. You can turn notifications off on your phone; some essential notices, such as the access code, may reach you by other means.

The guard post and offline mode

The guard post can validate a code without a connection, using the information from the last sync. That decision may not reflect a recent change, such as a cancelled invitation, until the phone syncs. ResiSecure is a support tool: the final decision to let someone in, and the physical security of the community, are the responsibility of its administration and guards.

Availability

We depend on third parties (hosting, messaging and email), so we do not guarantee uninterrupted service and there may be outages for maintenance or outside causes. We try to announce planned ones.

Intellectual property

The app, the portal, the brand and the website belong to ResiSecure or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use them while you have an account, and you acquire no other right. You keep the rights to what you upload, and you authorise us to process it only to provide the service.

Suspension and termination

We may suspend or close an account that breaches these terms or puts the service at risk. A community may be suspended for non-payment or inactivity under its contract, and its users lose access while that lasts. You may delete your account at any time in the app (Account, Privacy and data, Delete my account); what is kept and for how long is in the Privacy policy.

Limitation of liability

To the extent the law allows, ResiSecure is not liable for indirect damages or loss of profit arising from using or being unable to use the service, nor for the acts or omissions of a community’s administrators, residents, guards or visitors. This does not limit any liability that cannot be limited by law.

Apple and Google

Apple and Google are not parties to these terms and have no obligation to maintain or support the app; we provide support. For iOS users, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them. The terms of the store you downloaded the app from also apply.

Governing law

These terms are governed by the laws of Honduras. Disputes will be submitted to the courts of Tela, Atlántida, Honduras, without prejudice to the rights the law gives a consumer.

Changes

We may update these terms. If the change is material, we will tell you in the app or by email and may ask you to accept them again. The date and version of the last update appear on this page.

Contact

For any question about these terms, write to soporte@resisecure.com.