Delete my account
You can delete your account yourself from the app, or ask us to do it with the form on this page.
From the app
Open the app, go to Account, tap Delete my account and confirm.
What is deleted: your personal data (name, email, phone, ID and notification token) is anonymized and can no longer be linked to you.
What is kept: the household's access and billing records, without being linked to the person. Access records are deleted automatically once the community's retention period ends (365 days by default). A community administrator cannot delete their own account from the app: another administrator does it.
We handle requests from this form within 30 days at most.
Request the deletion of my account
We received your request. We will handle it within 30 days at most and write to the email you gave us.