Support
If you need help with the app or your ResiSecure account, write to us. The answers to the most common questions are here too.
Contact
Write to us by email: soporte@resisecure.com
Who helps you
What belongs to your community (fees, passes, who may enter, your household's details) is handled first by your community's management. The app and your account, by us.
Frequently asked questions
- How do I sign in to the app?
- The first time, type your community's code; it is in your welcome email, or ask the management office. Then your community's page opens, where you sign in with your username and password. This phone will remember your community.
- I forgot my password
- On your community's sign-in page, which opens from the app, tap «Forgot your password?» and follow the steps to create a new one.
- I am a guard and I have an invitation code
- On the first screen of the app, where it asks for the community code, tap «I have an invitation code», type it and follow the steps to create your account.
- How do I delete my account?
- From the app: Account, «Privacy and data», «Delete my account». If you no longer have the app, you can request it on the account deletion page. Delete my account
- Where is the privacy policy?
- On the privacy policy page. Privacy policy